Required:

I have read the FAQ and it didn't solve my problem. My problem isn't related to the issues addressed in the FAQ concerning website access, CASSi access, or document downloads from the BBS. I am trying to access CASSi and received a message that reads, "Connection Failed" and/or "The remote host or network may be down". (Which means it is inaccessible) You don't have to file a help request. The condition is temporary. The server is down. Your Name: Your Email: Website Username: (Member Number) Website Password: (Case Sensitive) Day Phone:

Please check all that apply:
1.  Can't log onto CASSi
2.  Incorrect CASSi data
3.  Can't access Members section
4.  Can't access CFI section
5.  Can't access Owners section
6.  General website error/defect (Not in CASSi) 
7.  Incorrect website data (Not in CASSi)
8.  Other

Problem Description:

You may skip this section if only checking #2 or #7

Are you trying to access CASSi from
 a club terminal or  the website?
 
Are you able to log into the Member's Only area of the website?
 Yes    No 

What is the URL (address) of the page that is the SOURCE 
of your problem?
http://

What link on that page are you clicking that is producing 
the problem?


Paste any error messages or diagnostic text below. Include any 
text relating to "IP" or "Referrer":


Are you running an Internet security product?
 Yes    No 

Are you using a  PC or a  MAC?

What operating system are you using?


What web browser are you using? (Include version number)


Comments: