- I am a WVFC member, so why can't I get into the members-only sections of the website?
- You have to set up a website user account by clicking on the green "Setup Account" link on any left-side main menu. The WVFC website and the CASSi scheduling system both require cookies as well as access to standard Internet variables. The required elements can easily be blocked by restrictive security settings or Internet stealth products. If you are running a firewall or Internet stealth security application you need to add "www.wvfc.org" and "wvfcpao.dyndns.org" to your list of trusted sites, or sites to always allow.
[CLICK HERE FOR MORE INFORMATION ON FIREWALLS AND INTERNET SECURITY PRODUCTS]
Assuming you supply a valid email address when setting up the account you will receive a confirmation of the request, and then another confirmation when the account is active. The process can take up to 3 days, and up to 1 week for new members.
- I tried to set up a Website account but when I submitted the form I was told that I was attempting to submit the form anonymously, and wasn't allowed to proceed. How can I set up an account?
- This message is usually generated by someone running in stealth mode with a browser set to disallow any information headers, or cookies to be passed. CASSi also relies on this information for session tracking and security protocols. Running in stealth mode does provide some level of personal privacy on the Net but it's also a popular tactic used by hackers. You need to change your security settings to allow information to be passed during WVFC sessions.
- I am a WVFC member, I've set up a member account and can get into the members-only sections, so why can't I download member documents from the Bulletin Board System (BBS) or post messages or replies?
- The BBS is a separate service. You will find a "Register" link on the upper-right menu. Complete the form, respond to the confirmation email, and your account will be activated after verification of member status. The process can take up to 5 days
- What should I do if I still don't have access after setting up my account and receiving notification of activation, or if I encounter an error or problem with a page on the Website or while working in CASSi?
- Website related problems should be addressed by a Help Request and CASSi specific problems should be sent to techsupport@wvfc.org.
When reporting any problem, please offer as much information as you can. At a minimum, include your computer platform (PC, MAC, etc...), the browser or software you are using along with the version number, whether you're accessing via the Internet or a club terminal, and the last few steps you took prior to encountering the problem.
It is also helpful if you include your member number, and if you provide a phone number it will make it easier to get in touch if additional information is needed.
- I dislike the choice of at least one of the following: Font sizes, type styles, colors, graphics, animations, Javascripts, Java Applets, etc... Why don't you make a change?
- There have been requests to make the type larger (people using workstation, 1280+ resolutions), requests to make the type smaller (640x480 users), requests to remove animated graphics, requests to reduce the number of colors (people with 8-bit graphic cards), requests to make the site more friendly to text-only browsers, and more... The line has to be drawn somewhere, and decisions are based on the most common denominator as outlined in surveys conducted by leading Internet publications.
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