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   CASSi/MEMBERS ONLY FAQ
    I am trying to access CASSi and received a message that reads, "Connection Failed" and/or "The remote host or network may be down". Does that mean the server is down?
    • Yes. It could be down for any number of reasons. If it happens during a time that the club offices are closed, it will likely remain down until the following morning when someone arrives in the PAO office. You do not need to file a help request or send an email to tech support.
    How do I get a color bar display for more than one day at a time?
    • From the schedules page, choose the items you wish to display and click on 'View Schedule'. At the Schedule Listing page click on the appropriate radio button to display the selected items for 1,3, or 7 days and then click on the 'Go' button.
    How do I reschedule a flight?
    • View the scheduled flight in color bar mode. Click on the name in the schedule that you wish to reschedule. From the Details Page click on the 'Reschedule/Modify this Flight' link. Make the appropriate changes on the Schedule Request page and click on 'Submit Changes'.
    How do I cancel a flight?
    • View the scheduled flight in color bar mode. Click on the name in the schedule that you wish to cancel. CAUTION: Once you complete this next step your changes will take effect immediately. You will not be able to reverse this step. From the Details Page click on the 'Cancel Entire Flight' link.
    How do I Wait List multiple types?
    • Click on the 'Wait List' link at the bottom of the page. Verify your member number in the I.D. block and click on the 'New Wait List Request' link. Click on the first model number a/c that you want to wait list. Hold the control key down and click on the next model number that you wish to wait list. Repeat this procedure for each model desired. Fill in the From/To dates and times and then click on the 'Put this request on the wait list' button.
    How do I cancel only the CFI from my scheduled flight?
    • View the scheduled flight in color bar mode. Click on the name in the schedule that you wish to cancel the CFI from. From the Details Page click on the Reschedule/Modify this Flight' link. Select 'None' in the CFI block on the Schedule Request page and click on 'Submit Changes'.
    What's the deal with the passwords?
    • Although your WVFC Member Number is your Username/ID on both the Website and the CASSi II Scheduling System, your password may be different. Passwords are not shared between the Website and CASSi meaning that if you change one, it doesn't affect the other. For ease of use, it is recommended that you set your CASSi password and Website password to the same thing

      A lot of thought was put into the password protocols for CASSi. To begin to understand how the password protocol works, you need to think of CASSi as a separate entity or program, that is run independently from the Website.

      Perhaps the easiest way to explain it is to compare the protocol with the original CASSi. With CASSi I, if you dialed in to the system from the outside you first had to enter the old lockbox combination. After you did that, you were allowed access to the system to enter your Username (Member Number) and password. If you accessed CASSi I from a club terminal, you didn't have to enter the old lockbox number because you were accessing the system from "inside" the club.

      When CASSi II was design, it was considered to once again use a common password to gain access to the system, which like CASSi I would then prompt for the member's individual member number and password. Also like CASSi I, the member wouldn't need to enter this initial password when accessing from a local club terminal. It was very obvious that using a common password, which would be conceivably known by over 1,000 people, did not afford much security.

      Since there were already password-protected areas of the Website, for which an account needed to be in place to access, it was decided to use that Website authentication as the initial barrier to CASSi II. Initially it was thought that, similar to CASSi I the member would have to enter their Website Username and Password, and the enter their CASSi Username and Password. Since there is an element of redundancy, the system was redesigned to utilize the Website authentication as a one-step gateway into CASSi.

      In this way, the CASSi system is protected by the casual hacker, yet the member, after passing the first level of security, is then checked by CASSi's internal security measures. If it wasn't done this way, it would be possible for a user to go to the Website to download a form for which they would have to enter their Website Username and Password. Then if they wanted to schedule a plane, they would have to enter the common password followed by their CASSi Username and Password. (2) Username entries, (2) Password entries, and a common password entry; versus only one Username and Password entry as with the current system.

      So you see, although it sounds confusing, the protocol that was settled on, provides a higher level of security for CASSi, but without requiring the member to enter more than one Username and Password. The best way to make it the least confusing for yourself, is to make sure that your CASSi password, set in the User Profile on CASSi, is the same as your Website password set in the "Members" section of the Website.

    If I'm conducting a Cassi session and walk away for awhile, when I come back and try to continue my session I am asked to log in again. However, even if I "logoff" of CASSi and then later click on the CASSi gateway, I'm not asked for my password again. Why?
    • There are two different systems at work, one being the Website and the other being the CASSi system. When you authenticate yourself to the Website it will remember the authentication until the browser is closed. This is the standard authentication scheme for Web servers.

      When a member is logged onto CASSi, a certain amount of system resources are dedicated to maintaining the session. For that reason, a member is logged off after a specific idle time. Even though the CASSi session has been killed, if the member hasn't shut down their browser, requesting access to CASSi again through the gateway will start a new session based on the original authentication of the member by the Website's authentication barrier.


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